My story of ordering it and installing it (and a few comments about the software).
I routinely update, or is it upgrade (?) Komplete from Native Instruments. I almost immediately went to the website to pre-order it as soon as it was announced.
The product page said nothing about the possibility that some libraries/programs would not be included on the hard drive. In fact, the ultimate edition page says “If you choose a physical copy of KOMPLETE 13, instruments, effects, and additional content comes on an HDD. Choose a download version, and your software becomes available right away via Native Access – your one-stop hub for easy product installation, registration, and updates.” Nowhere does it say that some products won’t be on the HD.
After the fact I did find a page, buried on the website that says “Certain products may require additional free downloads.” But that hardly means that entire programs or libraries will require full downloads. But back to ordering.
The order page had two pull-down menus, one for delivery – shipped or download only – and another for what type of product – upgrade, update and first time purchase. I definitely wanted it shipped to me as I have a very slow internet connection. I made sure to choose the shipped product option first. Then I selected the “upgrade” option.
The website then displayed a message under my choice saying I was eligible for the “update” option. Are you confused yet? I chose the “update” as it was cheaper. Without noticing it, the website changed my delivery option to download only – something I did not want.
As I went to the next page it probably said download only, but with so many companies I deal with providing physical copies and download at the same time, I didn’t notice the change on the next page or two. Yes, it was my fault for ordering the wrong delivery option, but the website should not have changed my choice in the first place.
When the product was released (October 1, 2020) I got email saying that Komplete 13 Ultimate Collector’s edition was available to download. Again, so many companies allow you download your order even when they are shipping it to you. (PG Music, makers of Band in a Box is one that comes to mind). So, I ran Native Access and saw about 30 new products that weren’t installed. When I saw the huge download size of some of the files I was glad I would be getting a hard drive with them on it.
After getting some of the small libraries I tried downloading a few of the larger (under 8Gb) files. I had to start them at 11pm and hope that the download didn’t fail overnight. Some did fail, some didn’t. I’d often had to retry a failed download in the morning. Once I start doing things that require using the internet during the day – like teaching piano lessons – I have to stop the downloads. After about two weeks I got the bulk of the files I was willing to put up with the nonsense of baby-sitting downloads.
I was surprised not to get any email telling me the HD had shipped. NI is good at providing tracking info.
I contacted support and they said that I had only ordered the download version. Since I had already started downloading products they were unable, due to their activation system, to ship me a product. I find that hard to believe and told them so. I mentioned my mistake in a tweet. The online NI Support person offered to give me direct links that should be faster than using Native Instruments. I also had the possibility of someone with a 100Mbps connection downloading the titles. Problem is they live 100 miles away. (My internet speed is never faster than 3Mbps).
I would think a company would be nice to the customer and realize they made a mistake and ship them the product. After all, it is the same content and price for either. Why they were so reluctant to fix my mistake I found to be a poor example of customer support.
I did send the person the links, but one was wrong. They sent me a thumb drive with all the titles I had yet to download. Even at that speed it took them about 4 hours to download. I got the thumb drive on October 23.
After a few weeks of their messages never getting to me – I think AT&T has way too aggressive a spam filter in place – I got a message saying that the issue was considered solved. It was not, in my opinion, solved. Apparently they had offered to send me a HD but I never got that message. I replied stating some of my issues and that I would take the HD offer.
So, 29 days later I finally get the HD I thought I had ordered in the first place. All is good, right? You would think so, but no, not for me.
Remember earlier I said the website said nothing about entire libraries or programs not being shipped on the HD? They only said that “Certain products may require additional free downloads.” That’s a far cry for me from having entire libraries or programs not on the HD.
Some of the major libraries not included are:
Cremona Quartet (4 string instruments, each about 27Gb in size)
Guitar Rig Pro 6
Butch Vig Drums.
There may be more, but those are the ones I could easily determine weren’t on the HD.
I have spent days, no weeks of on and off again downloading to get the 30 products that were new to me in this version. I still have the Viola to download. I’m looking at 30+ hours so at least two days, if not three just for one instrument!
I like Pharlight, Straylight, Arkhis, Mysteria and even the Butch Vig Drums. I don’t do much cinematic, but the first four products listed are great for that. At first I didn’t think I’d need another drum library, but the Butch Vig drums have a good sound and the interface and ease of use is good. I forget if it was Straylight or Pharlight, but when using it in my DAW (Reaper) and automating the X/Y parameters, I got a fair amount of glitching on some patches. If I used the mouse to do the same exact movements, no glitching. That’s the only odd thing I’ve noticed so far and it was only on certain snapshots.
The Cremona Quartet instruments are extremely nice. For anyone doing any classical music or anything that demands solo strings, I do recommend it (although to be fair I’ve yet to download the viola or try the cello).
If I had known that the shipped version did not include so many libraries and programs I would not have ordered it. And I certainly would never have ordered a download only version.
For people like me in rural areas, the internet providers, particularly AT&T, have ignored us completely. The technology here has not changed since 2003. I’m stuck on DSL which has never been faster than about 3Mbps and the upload is barely 500kbps. What is ironic is that the entire neighborhood has fiber optics at the street. Unfortunately what I think is our switching office, or at least the DSL equipment is a box buried in the ground about 2 miles away. Why they can’t upgrade to fiber I don’t fully understand. Please comment below if you do (besides that it would hurt their profit margin). I pay about the same for 3Mbps as someone who has 100Mbps via a cable modem.
I would like to think that maybe the Space X Starlink satellite based internet will be nice if it ever becomes available in Florida. But, the nearly $100 a month and $500 up front costs that current beta testers (Oct 2020) have to pay may be out of the price range of the typical rural user. Supposedly by Fall of 2021 we might see service available here. Maybe the cost will go down. (Ha-ha).
I think music software library companies are spoiled by high speed connections at work and don’t realize that not everyone has a high-speed connection. I would love to see companies like Native Instruments offer their products, all of them, on physical medium. I’d be happy if they put the content on a thumb drive and mailed it to me in 1st class envelope (properly padded – 4 sheets of letter size paper folded works just nice). I’d even return the thumb drive if they wanted me to.
Anyhow, if you are thinking about buying a shipped version of Komplete 13 Ultimate Collector’s Edition, be aware that you’ll spend a lot of time downloading products.